Today we wanted to share a little secret on how retail really works and some of the hidden fees Kiwi's pay ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏

### The "Hidden Fee" Retailers Don't Want You to Know... Hey zx, Today we want to let you in on a little secret. There’s a ‘hidden fee’ that most big retailers charge you that you’re probably not even aware of. The ‘big’ stores cost a huge amount of money in upkeep, so it’s not a surprise that there’s a hidden fee. They’ve got to pay their CEOs millions of dollars and have overheads on all of their stores across the country. That’s on top of their stock, regular employee pay, equipment etc. So, somehow, they’ve got to make their money back. That’s where the hidden fee comes in.

#### What’s good for them often isn’t good for you. Usually, the big guys aren’t interested in selling you exactly what you need. That’s just not going to work for them. Instead, they’ve got to sell you something that makes lots of profit for them. Have you ever been pressured to buy an extra warranty or attachment that you didn’t really need? Or did you get talked out of buying a certain product and instead got pushed into buying a ‘better’ one? If so, then you’ve paid the hidden fee. It’s also why it can be so hard to get a refund from these guys. They’re happy to sell you stuff, but when you come back with a problem, oh-o. Don’t be surprised if you have to talk to at least 3 different people about your refund or if you have to wait for weeks to get your money back. It’s simple math. Mr Big Store loses a lot of money on all their expenses, so they’ve got to pull tricks to make profit from their customers. That often means steering people towards products with lots of profit and convincing them to get all the extras. Sometimes the most ‘profitable’ appliances and furniture that they sell aren’t exactly the best quality, so you end up with bad products if you take their advice. At Folders, we make sure our customers get looked after. No B.S, just great service and products. We’re lucky because we don’t need to pay millions to a CEO or overheard on dozens of stores. That makes us a lot leaner than these big guys, so we can give our customers great products at a fair price.
#### We’re a big enough operation to have a massive range and great service, but we’re not bloated like the huge retailers. If you see something cheaper somewhere else, chances are we’ll be able to beat that price or match it, no hassle. If you need a refund or have a problem, we don’t treat you like the bad guy. We’re usually able to do refunds on the spot, and you’ll get your money back in 2-3 days (that delay is because of the banks, not us!) We’re New Zealand’s #1 retailer for service. When you shop with us, you’ll be supporting a locally owned New Zealand business that’s got your best interests in mind. Our customers support us, so we do everything we can to give them the best shopping experience possible. - The Folders Team

Fisher & Paykel Front Loader Our washing machine died on a Sunday and I emailed Folders . They made buying our new F&P front loader an absolute breeze. Erin B.
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P5430 Vacpac vacuum bags Hard to find vacuum cleaner bags arrived promptly even during lockdown when getting things delivered could be tricky. Thank you Elviana C
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