We are sorry you are experiencing this issue. It sounds like you may have another account registered with us. The account you are contacting from does not have a payment history.
Here are some options to help us locate your other account:
· Please reply with any other email addresses that you may have registered · Provide the full name and mailing address on the account · Provide an order number from a Cash Back transaction that has posted to your account
To locate your PIN, please visit your My Account page: https://www.rakuten.ca/member/dashboard. Next, click the 'eyeball' icon found under the Interac e-Transfer payment option.
Please let us know if you have any further questions, and we will be happy to help!
Megan L.
Member Services
xxx
Nov 22, 2025, 10:51 CST
Member Id : 7807508 Hi, I received an e-transfer notification and it's asking for a PIN number. Where is this PIN??
We are sorry you are experiencing this issue. It sounds like you may have another account registered with us. The account you are contacting from does not have a payment history.
Here are some options to help us locate your other account:
· Please reply with any other email addresses that you may have registered
· Provide the full name and mailing address on the account
· Provide an order number from a Cash Back transaction that has posted to your account
To locate your PIN, please visit your My Account page: https://www.rakuten.ca/member/dashboard.
Next, click the 'eyeball' icon found under the Interac e-Transfer payment option.
Please let us know if you have any further questions, and we will be happy to help!
Megan L.
Member Services