Hello xxx,

We got your message and are working on your request. We hope to be in touch soon. We are dealing with a high volume of inquiries during the holiday season, so responses may be delayed.

Reaching out about a recent purchase? It can take some time for the store to send us the details before Cash Back appears in your Rakuten account--usually a few days after your order ships.

We appreciate your patience.

Thanks,
The Rakuten Team