Folders isn't some faceless corporation, we're a family owned business from a little town that grew a little bigger than expected! ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏

## When was the last time you had a bad shopping experience? Hey zx, Over the years, we’ve heard horror stories from our customers who have shopped at other places. They’ve been put on hold for 10, 15, 30 or even 60 minutes… they go into the store and the sales staff have no clue about the product they’re interested in… or they’ve had to wait 2-3 weeks just to get a refund on a toaster or a fridge. It’s not right and it’s not how we do things.

### We’re a local business, so we make sure we look after our customers. Folders isn’t some faceless corporation without a soul. It’s also not a rickety fly-by-night company. Folders is a local business with deep roots in New Zealand. Our family has been running this business since 1963, when we focused mainly on dairy and beef farming. In Kaitaia, our roots go even deeper. The town was actually founded by one of our ancestors, Rev. Joseph Matthews. These small-town community values mean the customers who shop with us tend to stick with us because nobody else can match our service (or even our prices!) This style of business was a necessity for us. As a rural retailer, in a town with a small population, our business doesn’t have a lot of ‘choice’ when it comes to customers. That meant over the decades we had to do a great job, or else people would go somewhere else and avoid us. At Folders, if we do something wrong, then the whole local community knows by lunchtime. In 2005 we started selling a wider range of products, including furniture, appliances, and electronics. We’ve continued to expand as people have let us know what they’d like us to stock. We make sure our customers always have exactly what they need at a fair price.
### Now we’re taking local service nationwide. Even though we’re up against huge Australian companies, we’re often able to beat them on price, and we nearly always beat them on service. Our mission is to make sure every kiwi has access to the best ‘local’ service, no matter if they’re living in the heart of Auckland or on a dairy farm in the Manawatu. That means when you phone us, you’ll be speaking to a real person. You aren’t going to get bounced around between answering machines and ‘customer service.’ Someone in the store will answer your call. What’s more, our employees can make decisions on the spot on refunds and price matches. Local service nationwide also means when you need help on the website, you’ll be chatting with a real person, not some robot. If you have questions, you can ask them and get an almost immediate response. We’ve got a bit of a motto. If a customer has a reasonable request, it’ll always be answered with a “YES.”

#### Do you have a specific requirement? Unlike some of our bigger Aussie mates we’ve got kiwis on the phone (and at their computers) ready to help out with what you need. If there’s something you can’t find on our site or you simply want to find out if we can offer something cheaper our team is here to help. So let’s chat!
| info@folders.co.nz
info@folders.co.nz
0800 156 678
| 0800 156 678

### Start exploring our range
Sunbeam Multicooker Deep Fryer DF4500
$119.00
Sunbeam Multi Function Oven + Air Fryer BT7200
$269.00
Parmco 90cm Stainless Combination Freestanding Oven FS9S-5-3
$2,299.00
Explore the range

### Alternative payment options now available If you’re hanging out for that new fridge or BBQ for summer or even just a new set of knives, we’ve got you covered. Buy now, pay later by using Afterpay or Zip.
#### Our best price promise We always offer the best prices. In fact, if you find a lower price elsewhere, we’ll match it - guaranteed. *
#### We're here to help
#### FAQs Click to learn more
#### Email us info@folders.co.nz
#### Call us 0800 156 678

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